[ Service 02 ]
I uncover the points where customers hesitate, get lost or leave—and turn them into a prioritized improvement plan.
I examine the store from first visit to checkout across desktop and mobile. Navigation, product discovery, content hierarchy, trust signals, calls to action and cart flow are documented with clear findings, recommended solutions and impact-based priorities. If requested, I can also implement the agreed fixes.
[ Approach ]
I walk through the store as a customer would: landing, navigating, comparing, choosing a variant, adding to cart and moving toward checkout. Each issue is tied to a specific point in that journey instead of being presented as a generic design opinion.
You receive a focused plan that separates urgent blockers from lower-priority refinements. Every recommendation explains the problem, its likely effect and a practical route to resolving it.
[ What this can include ]
[ Process ]
Journey and store review
Findings and priority report
Optional remediation and QA